KM news
On April 7, 2026, knowledge management provider eGain announced enterprise AI platform connectors linking its eGain AI Knowledge Hub with Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor. Engineered to address enterprise AI failure rates stemming from fragmented, ungoverned corporate data silos, the solution provides an auditable knowledge layer to ground autonomous AI agents and large language models in certified organizational intelligence. Built on the Model Context Protocol (MCP), the connectors deliver source--attributed answers, policy guardrails, and continuous evaluation across diverse developer and productivity environments. By decoupling knowledge curation from individual AI models, the architecture ensures consistent corporate knowledge governance across cross--functional enterprise workflows.