KM news
On September 9, 2026, Salesforce unveiled "Agentforce Knowledge Cloud," a strategic pivot toward "Agentic Knowledge Management." This platform moves beyond traditional retrieval--augmented generation (RAG) by implementing "Dynamic Knowledge Injection." This technology allows autonomous agents to not only consume enterprise data but to autonomously update and optimize the knowledge base based on the success of their task execution. By utilizing "Self--Correcting Documentation," the system ensures that organizational intelligence remains current, mitigating the risks of "knowledge obsolescence" in high--velocity business environments.